I.T. Services - Maintenance and Technical Support Contracts
Picard can provide any level of support
you require.
Remote
Access :
Some clients effectively outsource
their IT department. Whether you want a new server or a printer
cartridge, a Picard engineer or consultant is just a phone
call away. We can configure your network for secure remote
access to ensure prompt service and take care of all your
IT needs. If you want, you can watch as a Picard engineer
logs onto your PC remotely and diagnoses your problem. Often
a site visit isn't necessary, and minor problems can be fixed
with a quick phone call in a matter of minutes. We can explain
as we go, or just fix the problem and call you back.
Onsite
/ Remote / Telephone Support :
It's up to you, the client. Whether
you make one phone call to us a month, or need us onsite several
times a week. We can be there when you need us.
Technical
Support :
With a team of experienced consultants
behind them, Picard can offer support and advise on a wide
range of software, just some of which is shown below. If you
don't see it here, please call, we are always adding to our
portfolio.
Server
based applications : Windows 2000 Server, Exchange
2000.
Backup Software : Veritas
Backup Exec, ArcServe.
Microsoft Office applications
: Word, Excel, Powerpoint, Outlook, Access.
Operating Systems : Windows
2000, Windows XP, Windows 95 / 98 / NT / Me.
Anti-Virus Software : McAfee,
Norton, Computer Associates.
Contact Management Software :
ACT, Outlook etc.
Financial Packages : Sage,
Pegasus Opera, Capital Gold.
And many, many more …
Preventative
Maintenance :
With a stream of Service Packs, Patches,
Service Releases and updates coming out from all the major
software companies, even we have trouble keeping up. Take
out a preventative maintenance contract with Picard and remove
that worry, we will keep your software up to date and running
smoothly with the latest downloads from Microsoft and all
your other software vendors.
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